Cancellation & Refund Policy

Orders can be cancelled for a full refund before they are shipped. Due to the perishable nature of our food products, we do not accept returns.

However, if your order arrives damaged, expired, or you receive the wrong item, please contact us at sales.allopshealthfoods@gmail.com within 24 hours of delivery with your order details and a clear photo of the issue. We will happily send a replacement or process a full refund.

1. Cancellation Policy

• A customer can request to cancel an order by contacting our customer support at sales.allopshealthfoods@gmail.com.
•  Orders can only be cancelled if the request is received before the order has been dispatched from our facility.
•  If the order is successfully cancelled, a payment refund will be processed to the original payment method within 5-7 business days.
•  Once an order has been dispatched, it cannot be cancelled.

2. Refund & Return Policy

• No Returns: For health, safety, and hygiene reasons, Allops Health Foods does not accept returns on any food products. As our products are perishable, we cannot restock or resell them.

• Refunds for Valid Reasons: We will issue a replacement or a full refund in the following specifi c cases:
  • The product was received in a damaged (leaked, crushed, or broken) condition.
  • The product was delivered past its expiry date.
  • The wrong product was delivered (e.g., a different item or fl avour than what you ordered).

• Process for Requesting a Refund:
  • The customer must contact us at sales.allopshealthfoods@gmail.com within 24 hours of receiving the order.
  • The email must include:
    • The Order Number.
    • A clear description of the issue.
    • Clear 360′ degree opening video of the damaged, expired, or incorrect item. This is mandatory for us to process the claim.
  • Our team will review the claim. Upon verifi cation, we will, at our discretion, either send a replacement or process a full refund to the original payment method.

• Non-Refundable Cases: Refunds will not be issued for:
  • Products that the customer simply does not like (e.g., taste preferences).
  • Orders delivered to an incorrect address provided by the customer.
  • Failed delivery attempts because the customer was not available to receive the package.